PMO Mind-map

PMO Mind-map


The Project Management Office (PMO) Best Practices and Processes
© 2010, T. K. Gaughan, PMP – IT Process Architects & Engineers Global Services, LLC

There are two (2) standard Project Management Office (PMO) models: Administrative and Functional. The key difference between the two is “ownership” in terms of Accountability. The Administrative PMO is responsible for maintaining the approved policies, processes, and procedures commonly applied across all programs/projects, as well as the centralized Project Administration support necessary to ensure consistent implementation. A Functional PMO, on the other hand, is an organizational activity that assigns the Project Manager (PM) resources responsible for program/project cost, schedule, and technical/quality performance. It is important to note that a Functional PMO also performs all of the functions of an Administrative PMO, including assignment of a Project Administrator. The primary reasons for implementing a PMO include:

• Efficiency – making optimal use of available resources;

• Effectiveness – ensuring Project Management processes are delivered in a correct, consistent, and timely manner; and

• IT Governance – providing the leadership, organizational structure, regulations, standards and processes that ensure projects comply with best practices in accordance with the enterprise charter/mission, strategies, and business objectives

Regardless of whether it follows an Administrative or Functional model, the PMO serves as a mechanism for satisfying six (6) standard process control objectives:

• Process Owner – designates an “owner” for each Project Management process so that performance responsibility is clear

• Process Repeatability – Project Management processes are defined and yield consistent process results/outcomes

• Clear Goals and Objectives – establishes clear goals and objectives for effective execution of each Project Management process

• Assigned Roles and Responsibilities – defines unambiguous roles, activities, and responsibilities for each Project Management process to ensure efficient execution

• Process Performance Evaluation – objectively measures the performance of each Project Management process against defined goals and objectives

• Approved Policy, Plans, and Procedures – documents, reviews, approves, and communicates to all stakeholders the applicable policy, plan, and procedure/work instructions that drive each Project Management process

Whether a PMO has an Administratve or Functional role, the accountable PM is responsible for implementing Project Management best practices and procedures for the Company. Regardless of the project-specific technical focus, IT projects should utilize PM processes compliant with best practices as prescribed by the Project Management Institute (PMI®), as well as Engineering Management processes compliant with best practices as prescribed by the Institute of Electrical and Electronics Engineers (IEEE®), American National Standards Institute (ANSI®), and the Software Engineering Institute (SEI®) for software development.

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